Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to BIG C HOME SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the BIG C HOME SDN. BHD., accessible from https://bigchome.casa/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return Eligibility
We want You to be satisfied with Your purchase. You may request a return within 30 days from the date of delivery, subject to the following conditions:
- The Goods must be unused and in their original condition
- The Goods must be returned in the original packaging, including all accessories, manuals, and components
- The Goods must not be damaged, altered, or tampered with
- Proof of purchase (such as order confirmation or receipt) must be provided
We reserve the right to reject any return that does not meet the above conditions.
Return Process
To initiate a return, You must contact Us within the 30-day return period with Your Order details.
Once Your return request is reviewed and approved:
- You will receive instructions on how to proceed with the return
- You must follow the provided instructions to ensure proper handling of the returned Goods
Returned Goods will be inspected upon receipt before any refund or exchange is processed.
Refunds
Once We receive and inspect the returned Goods, We will notify You regarding the status of Your refund.
If approved:
- Refunds will be processed using the original payment method
- Processing time may vary depending on Your payment provider
Refunds are only issued for Goods that meet the return conditions stated above.
Exchanges
If You receive defective, damaged, or incorrect Goods, You may request an exchange within the 30-day period.
We will review the request and provide instructions for replacement where applicable. Exchanges are subject to product availability.
Cancellation Policy
You may cancel Your Order within 12 hours of placing it.
To request a cancellation:
- You must contact Us within the 12-hour window
- Provide Your Order details for verification
If the cancellation request is made within the allowed timeframe:
- The Order will be cancelled
- Any payment made will be refunded accordingly
Cancellation requests made after 12 hours may not be accepted, as the Order may have already been processed or prepared for shipment.
Damaged or Incorrect Items
If You receive Goods that are damaged or incorrect, please contact Us as soon as possible with relevant details and supporting evidence (such as photos).
We will assess the issue and provide a suitable resolution, which may include replacement or refund.
Inspection and Approval
All returned Goods are subject to inspection upon arrival. We reserve the right to:
- Approve or reject returns based on their condition
- Determine eligibility for refund or exchange
Our decision will be final based on the evaluation of the returned Goods.
Processing Time
Please allow a reasonable amount of time for:
- Return request review
- Inspection of returned Goods
- Refund processing
We strive to complete this process as efficiently as possible.
Changes to This Return & Refund Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will take effect once posted on the Service.
Contact Us
If You have any questions about this Return & Refund Policy, You can contact Us:
BIG C HOME SDN. BHD.
Address: NO.30-02, BLOK B JALAN PERMAS UTARA BANDAR BARU PERMAS JAYA 81750 MASAI JOHOR
Phone Number: 011-2092 4327
Email: bigchome@outlook.com
Website: https://bigchome.casa/